24/7 US-Based Answering Service
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FAQ & Terms of Service

FAQ: Common Questions

Is there a setup fee? Yes. There is a one-time fee of $95 to set up your account in our billing and ticketing systems and create, test and then activate your scripting scenarios to active.

Is your information safe? Our call center is PCI compliant and ISO certified, all message information is protected with SSL encryption to keep your data safe.

Do you have per call plans? Not at this time

Do I have to sign a contract? No. There is nothing to sign and no long-term contracts. Our service is month-to-month. You will be billed monthly or weekly per minute used, you can request to adjust or cancel the service at any time.

Are there any cancellation fees? No. You can cancel whenever you want. If you cancel, you will be billed for the current month and usage from the previous month, but you won’t be billed again.

Can I change plans? Yes.. You can choose to upgrade or downgrade service at any time. MarketSmart plans are customized to your needs and our staff will always work with you to make sure you have what you need.

What if I choose the wrong plan? Don’t worry, happens all the time! During your first 6 months of service with MarketSmart, we’ll monitor your usage and recommend adjustments to your plan.

How do you bill? We offer weekly or monthly billing. We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We only accept payments online thru WePay and we bill using Zoho Books. If you’d like us to accept purchase orders, or pay us by check or PayPal, please get in touch with us.

Fixed Rate Plans
MarketSmart Answering Service Pricing.Includes forwarding number, minutes per month, email and SMS text notifications, phone, and email support.

Basic Plans

  • $ 95/month: 40 minutes, overage @1.25/minute
  • $ 195/month: 100 minutes, overage @1.25/minute
  • $ 250/month: 160 minutes, overage @1.25/minute
  • $ 350/month: 240 minutes, overage @1.24/minute
  • $ 550/month: 400 minutes, overage @1.23/minute
  • $ 800/month: 600 minutes, overage @1.22/minute
  • $ 995/month: 800 minutes, overage @1.21/minute
  • $1250/month: 1000 minutes, overage @1.20/minute

No Holiday Fees, Weekend Fees, No Fee for calls less than 30 seconds, No Taxes, No Contracts, Toll-Free Numbers,  Local Number

CUSTOMER SUPPORT
Live Support, Email Support, Advanced Reporting

SECURITY
SSL Encryption, PCI Compliant, HIPAA Compliant

SERVICES
24/7 Call Screening, Warm Call Transferring, Appointment Scheduling, Order Processing, Help Desk, Lead Capture, Message Taking, Live Chat,  CRM and Calendar Integrations.

MESSAGE DELIVERY
Text, Email


Terms of Use

Please read these terms of use carefully before using our services.These Terms of Use govern the services made available to you by MarketSmart-Associates ("MarketSmart," "we," "us" or "our"). By accessing or using MarketSmart product or service (collectively, the "Services"), you signify that you have read, understand and agree to these Terms of Use and any other applicable law. If you do not agree to these Terms of Use, please do not use the Services. Your continued use of the Services will constitute receipt of notice and acceptance of any such changes.

Warranty Disclaimer
The Services and the services sold on or through the Services are provided AS IS, AS AVAILABLE and without warranties of any kind. You use the Services at your own risk. With respect to the Services, content, and services sold on or through the Services, to the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including, but not limited to, implied warranties of title, quality, performance, merchantability, fitness for a particular purpose, accuracy, title and non-infringement. Without limiting the foregoing, we do not warrant that (i) the Services or other services will meet your specific requirements or desired results, (ii) the Services will be uninterrupted, error-free, timely or secure, (iii) any defects will be corrected, (iv) the Services is free of viruses or anything else harmful, or (v) the results obtained from the use of the Services will be accurate or reliable. To the fullest extent permitted by law, we do not make any warranties or representations regarding the use of materials, Services Content or User Content or items placed for display in terms of their correctness, accuracy, adequacy, timeliness, reliability, completeness or otherwise. You understand and agree that you download or otherwise obtain Services content at your own risk, and that you will be solely responsible for your use of and any damage to any device on which you access the Services, including loss of data or other harm of any kind that may result. We reserve the right to change any and all Services content and other items used or contained in the Services at any time without notice. No advice or information, whether oral or written, obtained by you from us or through the Services will create any warranty not expressly stated herein.

Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,MARKETSMART SHALL NOT BE LIABLE TO YOU OR ANYONE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWEVER CAUSED, WHETHER BASED ON CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, WARRANTY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE SERVICES CONTENT OR THE CONDUCT OF OTHER SERVICES USERS OR THIRD PARTIES; (III) THE PERFORMANCE OF THE SERVICES PURCHASED THROUGH THE SERVICES; (IV) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES RESULTINGFROM ANY DATA, INFORMATION OR SERVICES OBTAINED, MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THESERVICES; (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (VI) TERMINATION OR DOWNGRADING OF YOUR ACCOUNT; OR (VII) ANY OTHER MATTER RELATING TO THE SERVICES OR ANY OF OUR OTHER SERVICES. OUR MAXIMUM CUMULATIVE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE TERMS OF USE, USE OF THE SERVICES OR SERVICES CONTENT IS THAT YOU STOP USING THE SERVICES. IF WE ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES, OUR LIABILITY SHALL NOT EXCEED U.S. $100.00. OUR LIABILITY SHALL NEVER EXCEED THE AMOUNTS PAID TO US BY YOU FOR OUR SERVICES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification
You agree to indemnify, defend and hold harmless MarketSmart, its affiliates, officers, directors, employees, agents and licensors from and against all losses, liabilities, costs (including without limitation attorneys' fees), damages, judgments and claims, of every kind and nature, arising from or relating in any way to your use of the Services, your conduct in connection with the Services or your violation of these Terms of Use, any law, or the rights of any third party.

Changes to Services
MarketSmart may change or modify the information, services, materials and any other resources contained on or accessible through this Services, or discontinue this Services altogether, at any time without notice. MarketSmart may modify the Terms of Use at any time, and such modifications shall be effective immediately upon posting of the modified Terms of Use. Accordingly, you agree to review the Terms of Use periodically, and your continued use of this Services shall be deemed your acceptance of the modified Terms of Use.

Your Obligations
You agree to use this Services only for lawful purposes. Any conduct by you that, in our sole discretion, restricts, inhibits or interferes with the ability of any other user to enjoy the Services will not be tolerated, including by means of hacking or defacing any portion of the Services, or by engaging in spamming, flooding or other disruptive activities. You are strictly prohibited from communicating on or through the Services any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racial, ethical, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal, or international law. We reserve the right to terminate or suspend your access to and use of the Services, or parts of the Services, without notice, if we believe, in our sole discretion, that you have violated any applicable law or your use is harmful to our interests or the interests, including intellectual property or other rights, of another user or other third-party partners, affiliates, sponsors, providers, licensors or merchants.

With respect to your account, you agree to provide true, accurate, current and complete information about yourself. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete or not current, we reserve the right to suspend or terminate your account without notice and refuse any and all current and future use of the Services. Furthermore, you agree that we will not be liable to you or any third party for any termination of your access to your account or the Services.

These Terms of Use are effective until terminated by either party. If you no longer agree to be bound by these Terms of Use, you must cease your use of the Services. Your use of the Services is at your sole risk. If you are dissatisfied with the Services, its content or any of these Terms of Use, your sole and exclusive legal remedy is to discontinue using the Services.

MarketSmart grants you a license that is non-exclusive and non-transferable, with a limited right to access, use and display the Services and the informational materials contained in the Services. You agree not to interrupt or attempt to interrupt the operation of the Services in any way. 

Access to Information
To modify or delete your personal information, please adjust your account settings. We may keep your old personal information and content in our backup files and archives until it is deleted through our data storage procedures.

Electronic Communications
When you send emails to us, you are communicating with us electronically and consent to receive return communications, if any, from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Links to Other Services
The Services may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and, therefore, we are not responsible for any content posted on these sites. Links should not be construed in any way as an endorsement, authorization or sponsorship of that site or its content. Some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, and we cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites; you hereby irrevocably waive any claim against us with respect to such sites.

General Information
In addition to the rights and privileges described in the terms, conditions and policies outlined above, we further reserve the right to electronically monitor areas of our Services and may disclose any content, records or electronic communication of any kind if required to do so by any law, regulation or government request, if such disclosure is necessary or appropriate to operate the Services, or to protect our rights or property, or the rights of the users, partners, affiliates, sponsors, providers, licensors or merchants. If alerted to allegedly infringing, defamatory, damaging, illegal or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Services. Quality customer service is our top priority. References to or descriptions of services on the Services should not be interpreted as endorsements of such services. Price, quantity and availability of any service are subject to change without notice.

We provide the Services from offices within the United States. By accessing and using the Services you agree that such access and use is subject to the terms, conditions and policies outlined above as well as applicable laws, as governed and interpreted pursuant to the laws of the state of Kansas.

Our failure to insist upon strict performance of any provision of these terms, conditions and policies will not be construed as an implicit waiver of any provision or right.If any part of this agreement is ruled to be unenforceable, then such part shall be severed, with the remainder of the agreement remaining in full force and effect. These terms, conditions and policies constitute the entire agreement between you and MarketSmart governing your use of the Services.