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FAQ & Messaging Guide Creation
Our in-house professional copywriters gather FAQs from you and your web site and turn them into live chat messaging guidelines that fit your brand’s tone and business objectives.
Review & Approval Strategy
Your success coach will review & revise the live chat messaging guidelines with you until you feel comfortable with the approach and language we will use with your customers.
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Transparency & Live Feedback
Once we start interacting with customers on your site, you will have full access to our live chat software so you can give live feedback as well as see every chat transcript. We believe in our skills and love feedback from you.